At Awa Nest, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return or exchange it according to the following guidelines.
Return Policy
- You may return your purchase within 30 days of the delivery date for a full refund or exchange.
- Items must be returned in their original condition, unused, and in their original packaging.
- Customers are responsible for return shipping costs unless the item received is defective or incorrect.
- Refunds will be processed back to the original payment method within 10 business days after we receive the returned item.
- Please include your order number, reason for return, and whether you would like a refund or exchange.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at support@awanest.com with your order details and photos of the issue. We will work quickly to resolve the problem and provide a replacement or refund.
Non-Returnable Items
- Gift cards and digital products cannot be returned or refunded.
- Items marked as final sale are not eligible for return or exchange.
Exchange Policy
- If you would like to exchange an item, please return the original item and place a new order for the replacement.
- Once we receive your return, we will process a refund for the original purchase.
How to Initiate a Return
- Email us at support@awanest.com with your order number and reason for return.
- We will provide you with return instructions and a shipping address.
- Pack your item securely and ship it back using a trackable shipping method.
- Once we receive your return, we will process it within 10 business days.
If you have any questions, feel free to reach out to us at support@awanest.com. We appreciate your business and are here to help!